Episode 48 – Here’s Why You and Your Colleagues Can’t Agree on the Definition of Hard Work featuring Jay McChord

Stacey Cordivano 0:07 Hey there, it’s Dr. Stacey Cordivano. I want veterinarians to learn to be happier, healthier, wealthier and more grateful for the life that we’ve created. On this podcast I will speak with outside of the box thinkers to hear new ideas on ways to improve our day to day life. Welcome to the whole veterinarian. Hey there, I hope you guys are excited to learn about intergenerational differences. This topic is so important for our workplaces, I have come to realize. My guest today is Jay McCord. Jay is a highly requested speaker, trainer and consultant to companies, institutions and organizations globally. He’s recognized as an authority on the multi generational workplace and the emerging remote work and virtual environment. Jay’s high value content and high energy live virtual and hybrid events have earned him the nickname of your chief encouragement officer. Jay has a great insight into our equine world. I’m so thankful for his time. I really hope you enjoy this one. And I hope you’re able to bring something from today’s discussion into your own practice. Hi, Jay. Thanks for joining me today. Jay McChord 1:27 It is such an honor and privilege to be with you Stacey. I could not wait for us to get onto this this session today. Stacey Cordivano 1:35 Me too. Me too. So we met at AAEP, you did a talk on generational differences. And then you helped moderate a panel on which I was involved. So I feel like I know you really well. But I’m hoping you can tell listeners a little bit more about yourself before we get started. Jay McChord 1:54 Sure. I’ve had the great privilege gifts for the last 20 years since 2022 years now speaking all over the world on this multi generational workplace that we find ourselves in. Now we have five separate generations all smashing against each other, all want to get their own way all communicating very differently. And about three or four years ago, I was speaking for an event chamber event here in Kentucky and a rep from a Animal Farm a company comes up and says can you do that talk for 70 equine vets in the fall? Sure, absolutely. And that started an amazing journey, where I’ve had the great privilege to speak to equine vets and those that serve equine medicine, about how to get along better how to do relationships better, both internally with staff, externally with clients and vendors. Because Stacey, we really are not great at relationships these days. And a lot of it has to do with this generational thing. So I couldn’t wait to talk about this. But I get the privilege of speaking all the time to all kinds of audiences about this. But I love, love, love what I call the home team of Equine medicine. Stacey Cordivano 3:11 Awesome. All right. So I am fully convinced that this is super important to us. And I’m so glad that you made it into our equine world. But let’s dig into it for people that aren’t really aware. So I know when you spoke, you mentioned this treadmill analogy and how people are what matter. But that’s really not what we’re focusing on on an organizational level. So let’s dig into that. Explain that a little bit more for people? Jay McChord 3:36 Yeah, I mean, frankly, we’ve all become numbers, we’re a quota. We are a budget line item, we are an expense, or a profit center. And we’ve gotten away from just being people. And so one of the things that I would challenge your listeners to think about is, think about the people in your life professionally and personally. And how much time do you give them and maybe not town so much as how much of your bandwidth do you give them. And what I find often is that we don’t give anybody any bandwidth, because we really don’t have a lot. And a lot of that has to do with COVID. And all the changes we have to keep up with and all the things that are uncertain. But the bottom line to it is they see that if we can get better at relationships if we can get better at communication to each other. Lots of the problems we’re frustrated with right now go away. Stacey Cordivano 4:33 Yeah, for sure. Okay. And then I also know that you’ve talked about this eight and five rule that has to do with talking to people directly. So what is the eight rule? Jay McChord 4:45 Yeah, so So just very quickly, a lot of times what people will hear me say is I always want folks to become people that know the times and know what to do or organizations to be marked as knowing the times and knowing what to do whatever. mean by that simply is, if you are seen as someone that knows the times, it means you know what’s going on in my world and someone else’s world. And if you know what to do, well, it simply means that you have solutions to my problems. And if you’ve got solutions to my problems, I’m going to invite you to the table. What stands in the way of that are these numbers eight, and five, and the first one is eight, did you realize there’s now only about eight seconds or less of attention span someone will give you. So what that means is they see that if I don’t bring you value in the first eight seconds, you might not listen to what I have to say after that. And what is so challenging for folks in your line of work is that you’re not selling pens, and paper clips and that type of thing. I mean, the stuff you talk about is complicated, you have very large words, and you have lots of complexity to your language. So the point simply as is that you’ve got folks on the other end that you’re communicating to, that might not be listening anymore, because the eight second window closed, and you didn’t even realize it. So eight seconds of attention span or less, begs the question, how much time are you spending, thinking about who your audience is? What’s important to them how you want them to feel. And if I can teach anybody listening today, to be a better communicator? It would simply be just ask those three questions before you send the email, make the phone call, have the console, you know, sit down with your family, who’s my audience? What’s important to them? And how do I want to feel after this exchange 60 seconds answering those three questions before you have an encounter with anyone absolutely changes the level of communication. So eight seconds stands in the way. So that’s, that’s one thing. And we can’t dive into that too deep, just know that people don’t have any bandwidth. And we’ve got to bring them value early and often. But the five is really what we want to talk about today. And that is that for the first time, in history, you have now five separate generations working side by side, you have traditionals Boomers, Gen X, millennials, and Gen Z, all in the workplace at this moment, all want to get their own way. And it causes tremendous miscommunication. The example I used from stage that you heard me talk about was, if I ask you to define the words, simple technology, would someone older than you define it differently? Sure. They will someone younger? Yeah, absolutely. So the point simply is, every single time you say something, even if you get into the side of the eight seconds, it might not come across the way you thought it did, depending upon who’s in the audience. So we want to make sure people understand those generations better so that they can connect better. Stacey Cordivano 7:46 Yeah, I actually brought this home to my husband, the example you gave about who is James Bond, I thought that was perfect. Jay McChord 7:53 Yeah. So this is the example I use all the time. And I’ve been doing it for years, but it probably sets the stage best. But it’s just when I say James Bond, picture, the actor you see first in your head? Well, the actor you saw first might be very different than your neighbor. And the point simply, is James Bonds, the same character, but depending on when you grew up, and what movies you saw, you just saw him different in your head, and maybe I did. Well, what does that have to do with you? Well, different generations define things differently? Things like good benefits plan, what’s that? fair compensation, flexible work environment, right? You know, mental health, all of those things, when they’re defined differently can cause a lot of miscommunication. Stacey Cordivano 8:35 Okay, is there anything we can dig into to help people understand those different generations and how they’re thinking about things? Jay McChord 8:44 Yeah, yeah. So let me go one step further on those words, because I know this really impacted you at a fee when we talked about, but the words hard work. I use them as an example, that this is something that’s absolutely killing your industry. As funny as it sounds, that different generations to find hard work differently. This is really a root problem to the recruiting and retention issues you’re facing. Because you think about traditionally what a practice looks like, who owns it, how old they are, it’s very different than who’s coming out of that school right now. You know, so, you’ve got folks coming out of vet school that have a lot of different issues than some of these practice owners did when they came out of it. So some of the same, but one of the big ones is student loan debt, right? Average that’s 180,000 Most is north of that. And that’s a very different ballgame. Stepping into the to that world, then when that practice owner did during their their first few years. So the point simply is if if one generation defines hard work as 25 hours a day, eight days a week, that’s what I did. That’s what hard work looks like. And someone is saying, I’m not going to sacrifice my health and my family and that, to do that. But I work equally hard. There’s where we can have opportunity for each other to wake up and realize we’re just defining a term differently. So I just wanted to camp on that, because I know that made an impact. Stacey Cordivano 10:18 Yeah, it did. It really did. I mean, you said that in the meeting, hard work is killing your industry. And it wasn’t funny at all. It was like very poignant to me for sure. Like, that is a fact. Jay McChord 10:30 Right? And your podcast is, is an outcrop of wanting to help people understand some of these things, because of what you had gone through, you know, forcing yourself to think of terms, maybe defining those terms in ways that weren’t accurate. So I just, again, want people to understand that there’s an eight second window, that’s tough, then you have five generations that hear whatever you said very differently. So that creates another layer of of difficulty. So what I’d love to do with you is, let your listeners go through each generation. And let me just give you one word, perfect. And we’ll give you one word for each. When you know that word, you can better connect to that generation. Okay, fair enough. Stacey Cordivano 11:13 Let’s do it. Jay McChord 11:13 okay. So traditionals traditionals, were born before 1946. That makes them about 76 years old and older right now. Their word is rules. They love rules and structure. And why wouldn’t they I mean, the public works programs at FDR, the military bureaucracy of World War Two, post World War Two corporate bureaucracy, this group loves and appreciates, rules. Boomers come next. They’re born roughly between 1946 and 1966. And what I would say is, don’t ever get hung up on yours, because you’ll see all kinds of things on the internet where it slides. Think about the word if you identify with the word, boomers word is legacy. And that stems from right now 10,000 Baby Boomers every single day for the next 17 years, are going to retire. So 10,000 boomers, retiring, Legacy matters, these folks have been doing something doing it well during a lot of things for a couple of decades now. And they really want their work to matter. They want their lives to have mattered. So legacy is very important to these folks. And when you’re working with boomers, don’t be afraid to try and help them improve their legacy. That’s that’s how you connect better. Gen X, my generation born roughly between 1966 1981 We are the smallest generation were smashed between Millennials and Boomers, these giant generations. Were kind of like the middle child with a generational family. totally forgotten at times. But yet we make up a huge percentage of leadership right now, across every sector, our word is level. And the reason why it’s level is because of video games, we grew up playing all the games, Space Invaders, Centipede, Pac Man, everything that we played, was built around, put a quarter in the machine rather quarter as long as you could up as many levels to try and get on a high scoreboard. And what Gen X is trying to do right now is to level up in a number of games. The games may be their family, they may be their health, it may be their profession, it may be something else. But the point simply is when you figure out what that Gen X person that you’re trying to connect to is trying to level up in. And you’re able to help them do that, boy, the connection is huge. All right, millennials, your generation born roughly between 1981 and 2000. Now, big asterisk by that, because you’ll see a lot of stuff out there that millennials stop in 1996. And again, that’s all just depending on who you read. But it’s the word that I think identifies the generation better that you identify with. So millennials, the word is impact. You guys want to have impact you want it now it’s in your DNA to go change the world and the world is your stage and you want to do something that has a large impact and you want to do it now. You don’t want to wait 40 years to just start working on that. So there’s a hunger for your generation to do things that matter have larger impact. So the key way to connect to millennials is just to say, hey, Stacey, how do you see change in the world? And how can I help? Those two simple questions to millennials connect you in amazing ways. And then Gen Z, the last generation born roughly between 2000 – 2015 Some would say 1996. The safe thing to say about Gen Z is they are in school right now. The bulk of them are in school, elementary, middle High School, for sure. Some would say in college, some would say just out of college, but they’re in school and they are what’s coming out is future employees. Their word is Customize, everything in their world is customized to their individual standards. And the example I use from stages my daughter’s leather jacket, she went to the same high school, I went to grad I graduated 1986. I had like three choices and the type of you know what I got on my leather jacket. Riley has like 2000 decisions, everything from the collar, to the cuffs to the, to the the color of the buttons and size leather arms. I mean, it was crazy. We bought it from the exact same store. And I went in and I lost my mind. But that my point to you is that this is a generation that has expectation that everything can be customized to their standards and their liking. Now that that creates lots of problems, but it creates lots of opportunities. And for you all in this profession, I would just challenge you to start thinking about what can be customized inside your practices. Because not everything can I mean, obviously medical procedures or medical procedures, but what can be and how can you accentuate that? So let me read through real quick traditionals is rules, boomers legacy. Gen X is level, millennials is impact. And Gen Z is customize. Stacey Cordivano 16:19 Perfect. So I want to dig in maybe we can do some specific examples of within a workplace specifically veterinarian where there might be a disconnect and how to people might navigate that better. Jay McChord 16:33 Yeah, absolutely. So let’s let’s just go with the big elephant in the room, and that is student loan debt. Okay. So now you you have to realize that you’re a practice owner, let’s say that you’re Gen X Boomer or traditional practice owner, male, generally speaking, and you have to now know that 80% plus of grads from vet school are female, and that if that female goes equine, there are all kinds of headwinds that are going to push her either out of the industry completely, or to join a small animal practice or to, to to join a practice that’s based on work life balance. Okay, that’s reality. That’s what you’re dealing with. Yeah. Okay. So if I’m a practice owner, and I’ve got a 401k plan, I have to recognize it, this young, dynamic vet, she has $400,000 worth of debt, and I’m gonna pay her what 60 $75,000 When she starts out, if you’re lucky, yeah. Right. Okay. So let’s say 75 on top and the numbers don’t work. They don’t work. They can’t pay that debt off. And then I forget the name of it. But what’s a wonderful option you get where you pay Stacey Cordivano 17:45 income based repayment. Jay McChord 17:46 okay, great. Okay, so Income Based Repayment, okay? Yeah, that’s awesome. So after a certain number of years, everything that was interest becomes principal. So you’re in a death trap of never getting out of that debt. Okay. I’m a practice owner. I’ve got a 401k plan. And let’s say I match dollar for dollar, something like that. Why in the world couldn’t I just say, I’ll match you dollar for dollar paying on your student loan debt. As long as you work here, hey, I will pay your student loan payment directly. While you work here, you’ve just created a recruiting and retention tool that is so different than anybody else out there. And they don’t give a rip about the 401k. They don’t care. But if you are committing these hard dollars to to a 401k. And that’s if they were to match dollar for dollar. This is what you’d spend on it, spend it over here, it’s the same dollar. So that’s just recognizing the times they have larger debt, they’re looking for more personal life, mental health is a huge issue. They’re not going to just bury that, well, why don’t we attack this? And Stacy, here’s an example. I don’t know if I share this with you or not. But I was doing a VMG group of Equine vets back two years ago. And this doctor stopped me after I was telling that story. He’s like, let me tell you how right this guy is. I’ll tell you what I did. He said, I’ve got a young employee that will never leave me because I paid off her student loan debt. And he said, you know how much I had to pay off. And everybody in the room was thinking like 180,000 $50,000, where he said $3,000. He said, Now I could have given her a $3,000 bonus at the end of the year, she could have paid her own debt off, he said, but I paid it directly on that student loan. And she cried and thanked me. And she’s not ever gonna leave me she’s doggedly loyal point to you is it may not cost you as much you think it may just be something simple. Stacey Cordivano 19:40 But again, it’s going back to the actual relationship you have with that person to ask that question. Jay McChord 19:46 Yeah, let me give you can give you one more example just so people have some creative thought. Okay, so we’ve been living in a pandemic. I don’t know if you’ve heard but it’s really kind of, you know, messed everything. Yeah, these folks that are in that school right now, single, they have bought dogs and cats like crazy. Everybody across the country has been buying dogs and cats like. So a lot of these students have dogs and cats that are their children. Okay, they think of them as their children. Now, let me ask you a question. So this young person is going to come intern for you, and you’re going to work 100 hours a week? And is that now if they had actual children, children? Would you feel good about them never seen their kids at all ever? Right? You know, I mean, Stacey Cordivano 20:34 I mean, questionable, some places might not care. But let’s hope Jay McChord 20:40 that’s who’s going to suffer coming up. But the point simply is, if they view these dogs and cats as their children, they really like to let them out during the day, or at least say, hello. What can that vet practice do to create a space for their dogs and cats? Oh, I know, there’s the whole thing of well, but but dogs and horses, you know, I’m sorry, I see a lot of vets drive around with their dogs in the truck. I mean, come on now. So the point simply is, what if you created a small kennel area, what have you created a, you know, a place where, three days a week on a rotating basis, I could bring my dog around. Now I can have my cat here, and I can at least go see that my child, you do that you’re wildly different than anybody out there right now, nobody’s doing that. I’ll just tell you, you know, I see it everywhere. So it’s those types of things, they see that they’re not hard, they’re not expensive or anything like that, necessarily. It’s just takes a lot more thinking than most people want to do. Stacey Cordivano 21:40 Let me ask you a situation from the other direction. So if I’m a millennial, or even Gen Z coming in, wanting to make an impact or wanting to change things up, customize what my package looks like. And I’m dealing with an older, probably Boomer boss that is focused on his or her legacy, and hasn’t really gone outside of the box at all, what’s an opening avenue that I can take to maybe get them to open their mind? Jay McChord 22:15 I think that one you when you sit down with them. First off, you need to find out what their careers look like, what they’ve done, what their accomplishments are, you need to know that Doc, it goes both ways you need to know your audience, and what’s important to them how you won’t feel so that that DOC has done some amazing things in their lifetime, let’s say you need to figure out how you working at that practice enhances that doctor’s personal legacy. Okay? What can I bring to the table that’s going to bring that person value going to increase their legacy? That’s what you got to answer before that you ever open your mouth. But when you go in, you articulate that I am so excited to at least interview with you or talk to you about this opportunity. Because of I’ve seen you’ve done these types of things show that you know, that person. And then secondarily, as you probably know, there are a number of things that are very different from the time maybe you graduated to me graduating, one of which is student debt, huge. You know, it’s a big concern of mine. This is what this looks like for me as an individual. Let me show you what I’m dealing with here. And I would love to bring value to this place. Are there opportunities to do this? Fill in the blank if you want to customize something? But are there opportunities to do this? If that Doc says no, absolutely not, then you now know, I’m working in a place that’s pretty rigid. And it may be worth it. You know, having this on my resume, or the experience I get working for this person might just be worth all the pain and suffering, right. Or it may be that thank you so much. I’m going to be miserable at this place. I’m going to take my talent somewhere else. Stacey Cordivano 23:58 Great. Jay McChord 23:58 Does that answer your question? Stacey Cordivano 23:59 Yeah, no, it does. I think that’s great. I think it’s easy to do from the boomer side, because there’s so much new but right sometimes, I mean, I hear from a lot of younger people that feel like they have no idea how to even approach the idea of changing anything in the practice. So no, I think that well Jay McChord 24:17 and stay stuck to that point. Let’s say that, that you’ve got a Gen X practice owner that you’re interviewing with, okay, so I said the word is level when you have to do is try and figure out what is that practice owner trying to level up? And are they trying to take the practice to a new level? They trying to step away from the practice to take their personal life? Well, then how can you as a new employee, help them climb those levels? What is it specifically you can do? So make sure you always give something before you ask for something. I mean, very basic stuff. We gotten away from it. It’s no yeah, Stacey Cordivano 24:51 that makes a lot of sense. That makes a lot of sense. Okay, so I think that was a great coverage, I think is a great introduction for people to start. mulling over. I know, it took me like a little bit of digesting to even begin to think about how to apply this. So I want to wrap up. But I want to ask you, if you have one or two pieces of advice for people listening, who may who may, that who definitely have to navigate this intergenerational thing within their practice? Jay McChord 25:22 Yeah. What I would encourage you with is this. Nobody knows what to do right now. It’s okay to be frustrated. That is certainly one side of the coin and is legit, and your, your feelings, whatever feelings you’ve got are legitimate. And I just want to tell you that, that everybody’s struggling with and COVID has created this chaos of nobody knows what they’re doing day to day. I mean, they’re the rules change. And I’ve got to keep up with this. So I want you to just first off, give yourself some grace, that this is hard. Nobody’s ever tried to do what you’re trying to do in a pandemic. I mean, there is no rulebook, Stacy can’t go and pull off the old number 37 off the shelf, you know, let’s do it like we did in 70s. So what we’re looking for, though, out there, what people are gravitating to, is someone who has a courageous leader, someone who is attempting to to go forward, even despite all these headwinds, the headwinds of the generational piece, what going forward in that looks like is just being open to other people teaching you something that maybe you don’t know, at all, no matter what age you are. I mean, you can be the youngest person in room think you know it all and vice versa. The point is that, if you will seek to understand before you’re understood that old Stephen Covey, fourth habit of the seven habits, you know, seek to understand this person, what is it that they need, that I can give them that I can help them? And what I think is I’m seeing are there some, some folks out there like yourself, like others that are opening the dialogue, having these conversations, and that’s what we did at AAP was, we just put a doctor of every generation on the stage and just ask you all a bunch of questions like, hey, what, what was it like to go to vet school? You know, back in this day versus now? And what were some of the same things? And what were some of the things that are wildly different, you start having those discussions, and it gets really exciting really quick. I think that what I’m also seeing out there, Stacey is a tremendous amount of fear, anxiety, over just uncertainty. And what I would encourage your listeners to be is just people of consistency, just be people that if you say you’re going to do it, you’re going to do it, if you get mad over these types of things, you always get mad over these types of things. I mean, you know, it’s not like I’m flying off the handle, and I never know where this guy’s gonna be. Or it’s when I mess up in this way, he always gets really upset because he should, I don’t need to mess up. Be consistent people because the inconsistency of our world creates an opportunity for people that are courageous and consistent to be very attractional. I think the the biggest thing is to, we can educate ourselves through through mentor relationships up and down. And what I would tell your listeners is, the way I define a mentor is someone that is equal parts instructor and equal parts advocate, someone that’s going to teach me some things, but who also is going to advocate for me with no skin in the game, they’re not trying to get 80% of what I make, or you know, it’s they see value in me and they’re trying to move me forward. That’s what a mentor is. Look, though, for reverse mentorship. This is a concept where someone younger than you, mentors, you. And I teach executives this all the time. And it always they always get real cross eyed when I say this, but it came from a company in California that had a 96% retention rate on millennials, which is super high. And one of the things they did was this reverse mentorship. Simply put, when that company hired someone young, that young person immediately started to mentor the executive team. Now, every Boomer in the room freaks out when I say that no unicorns hear the outcome. Yeah, but listen, I’m saying Millennials are the largest generation on the planet in the largest generation in the workplace. So whether you are one or you’re not does it matter? You guys are going to affect the workplace for decades just like boomers have well done didn’t make sense to call around and Stacey’s head now before she becomes the main person depend upon. Yeah, Stacey, what do you like? What’s this website look like to you with your friends by this would ask a lot of questions. Let let that younger person in this case a millennial mentor you I have a millennial reverse mentorship group and I have a Gen Z reverse mentorship group because I am so Gen X. I tell you everything about Gen X and how we think and so forth. But I can’t think like a millennial or a Gen Z. And if I’m going to teach people about it, that’s my job. Well better give me some experts around me and that that’s that smaller group. And I’ll tell you, my my stepson is part of my Gen Z group and when he was 1318 now, but when he was about 1314 years old, one of the questions I love to ask is, what’s your favorite app? And why? I asked him that he never batted an eye back then he said, Robin Hood, it’s the first time I’ve ever heard the Robin Hood app. Yeah. Stacey Cordivano 30:29 Oh, man Jay McChord 30:29 14 is trading stock wihtout commissions, you know, and that’s how I learned about Robin Hood now. Okay, I could say, well, you know, I’m this old. And I should note, oh, let other people teach you. So that’s what I would say is the people of courage and consistency, that allow others to teach you older and younger, and all of a sudden good things start to happen. Stacey Cordivano 30:53 That’s great. And I love that definition of mentorship. I really like the advocate part Jay McChord 30:59 Yeah, we look at it as I’m going to teach this younger person, everything I know, and we’re gonna, you know, it’s gonna be awesome. And, and let me give you one other practical tactical for your listeners, when you’re mentoring someone younger than you specifically, if you’re dealing at all with millennials, or Gen Z, the line that helps you mentor opens the door is, can I shorten your runway to success? Would you allow me an opportunity to shorten the runway to your success? Before you tell him anything, just ask permission. And the permission is, I’d like to shorten your runway to being successful. Nobody’s gonna turn you down number one, but it also shows respect to that younger person that, you know, I’d like to tell you something here, but I’m not going to just barge in the door with it. But if you’re going to be a mentor, you are equal parts instructor and equal parts advocate, you are willing to make a call on their behalf to go to bat for them to help them move up in my Jennex leveling description. And most people don’t see it that way. They I’ve had a lot of mentors in my life, who want to take 80% of what I make. I always say that’s, that’s not mentorship, that’s extortion. So so just be mindful that if you step into that mentor role, you’re stepping into something of instructor and advocate and mentee. No matter what age you are, and who’s mentoring you. You are a sponge. Stacey Cordivano 32:24 I love that. Thank you so much. And thank you so much for your time. If people want to find out more about you or work with you, how can they get in touch? Jay McChord 32:33 Yeah, three easy ways. The website is simply McCord inc.com and McCord is spelled funny. So it’s MCC, H O rd. So McChord is always with an H. http://www.mcchordinc.com. You can just email me at Jay McChord – jayMcChord@gmail.com. Or you can call me or text me at 859-492-6555 Stacey Cordivano 33:00 Perfect, and I will make sure to add those to the show notes. So people have easy access as well. And then I asked all my guests, which I did not warn you about this. Hmm. What is one small thing that has brought you joy this past week? Jay McChord 33:14 Oh, gosh. You know, I will tell you being healthy. Because and the reason I say that is this time last year, this exact weekend, last year, my daughter and I were in St. Louis for a volleyball tournament for her Snowmageddon hit, it was 20 minus 20 degrees, people were dying, trying to be out on the interstate. We made it home through the most treacherous drive I’ve ever had. Only to come home to my entire family having COVID But the bad COVID like lose the taste. Don’t get over it for months, no breath type of stuff. My father in law had been diagnosed with cancer. My dad was struggling with hip surgery stuff that just wasn’t doing so well. And there were just a number of other things. Here we are 12 months later, and I look and all my father in law was miraculously healed. I am home safe and sound. Nobody’s got COVID here, or we’ve actually survived it a couple of times. And I’m able to go out and go run today or, you know, be with my my daughter, my wife, my son. So, man talk about joyfilled it’s like a year ago, this was there were some serious headwinds on it. Stacey Cordivano 34:28 Yeah, that’s a big thing to be joyful about for sure. Jay McChord 34:33 So I’ll tell you this last piece of Jay ism for your listeners, my first boss, he was the smartest man I ever knew. He had all kinds of these isms. But one of the things he said to me was your health is your first million. And if you treat your health like the first million dollars you make then you’ll guard it, you’ll give it away. You’ll invest it all the things you do with money. But what’s really fascinating is he said it’s really hard to make a million dollars if you’re if you’re not Healthy, but if you’re healthy, you can go make a million dollars. So I’ll just tell your your listeners to take care of themselves mentally, physically, financially, all those things and take care of those other people that are in your life personally and professionally. Stacey Cordivano 35:13 Perfect. Thank you so much for your time I really enjoyed and had a blast and I know people are going to get a lot out of this. Jay McChord 35:20 Well, it’s been an honor. Thanks, Stacey. Appreciate it. Stacey Cordivano 35:23 Thanks again for listening today. I so very much appreciate the time you spend with me. I know it is so valuable. For more information or to sign up for our monthly newsletter. Please check out the newly revamped website at http://www.thewholeveterinarian.com you can also connect with me on Instagram @thewholeveterinarian. And lastly, if you have a spare moment, please leave a review on Apple podcasts if you’re enjoying the show, or share it with a friend. Thanks so much and I will talk to you again soon. Transcribed by https://otter.ai

You are not alone if you struggle to communicate with your boss or your employees. We are at a time in the world where five different generations are forced to play nicely when it comes to working together. Jay McChord is here today to help us understand just how differently all of these generations view life and work. You’ll also get to hear an awesome discussion on courageous leadership and how to be a great mentor. If you are a veterinarian who struggles with employee recruitment or retention, or if you are scared to talk to your boss about a new idea, this episode is one that cannot be missed.

More about Jay
Jay McChord is a highly requested speaker, trainer and consultant to companies, institutions, and organizations globally. Recognized as an authority on the Multi-Generational Workplace and the emerging, Remote Work/Virtual Environment, Jay’s high value content and high-energy live, virtual, and hybrid events have earned him the nickname of “Your Chief Encouragement Officer.”
Jay brings a unique perspective to his sessions as a former Global Senior Sales Trainer for a multi-billion dollar international technology company, an elected official, published author and military artist. Jay’s connection to each audience sparks encouragement, energy, enthusiasm, and passion.
Jay and his wife, Jennifer, have two children, Riley and Davis, and make their home in Lexington, KY.

Contact Jay
https://www.mcchordinc.com/
Email: jaymcchord@gmail.com
Phone/Text: 859-492-6555

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I’m Stacey

I want veterinarians to become happier, healthier, wealthier and more grateful for this life that we’ve created.

I understand the struggles of a stretched-too-thin veterinarian. I have also learned that with some individual work, there is a brighter side to veterinary medicine. Personal and financial development strategies have helped me find a happier place in my life and in my work. I hope to share resources that will resonate with my fellow veterinarian to allow you to become a more whole person.

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